FAQs

From Enquiry to Completion – What will happen?

How long do I need to plan my event?
Making an enquiry and confirming a date
After confirmation
Assembly
The Event
Dismantling

How long do I need to plan my event?

The important thing is to get your booking confirmed, then you can refine details and adjustments to the layout, size, colours etc. It is advisable to get your date booked as early as possible especially if you are after a date that is particularly popular such as dates in July and August. However, if you want to book something at short notice then, so long as there is availability, this is not a problem. We take orders anywhere between 2 years and 2 days before the event. Top

Making an enquiry and confirming a date

The standard marquee hire procedure is to make an enquiry via our free quote form.  After you receive your personalised marquee hire price, and you would like to go ahead with the booking, we’ll ask you send us the deposit amount requested on the quotation along with a letter of confirmation agreeing to our terms and conditions.

Alternatively, if you would like to discuss things further (typically at the proposed site) and look at the various layout solutions before making any decisions (or even before requesting a quote), one of our consultants will be happy to come out and meet with you. Top

After confirmation

Once you have confirmed and we have received your deposit, your date is secured and you are free to discuss and develop the details as you wish. We will ensure in our various meetings that we know who is doing and ordering exactly what, so as to avoid any confusion at a later date.

It is not uncommon that between the period of confirmation and the event date, changes will be required to the booking:  i.e. increase or decrease in numbers, additional items requested or cancelled, or interior changes made. Our aim in this area is to make sure that there will be no hidden extras or surprises with the final invoice, so we shall make sure you are kept in touch with all the various costs.

If,  at any stage, you wish to discuss anything relating to it, please do not hesitate to contact us and we will be more than happy to assist. We believe it is not just the event itself that must be enjoyed, but also the time leading up to it as well! Top

Assembly

When exactly your marquee is erected depends both on its size as well as what suits you.

Nearer the date, we shall agree with you a plan for our exact movements, although we ensure with larger events that we are assembled and out of the way with a day spare to allow for caterers, florists, etc., to set up and for furniture to be delivered without us in the way. We shall inevitably be on hand tweaking things and assisting with the finishing touches, but will have completed all the work that is needed to facilitate everybody else’s progress. If you have particular timings for when the marquee should be assembled and removed, it is important that you let us know well in advance so that we can plan accordingly (sometimes this may incur extra cost). Top

The Event

All the hard work will have been done beforehand in the planning and assembly stages, the scene will be set and the event should run flawlessly. However, if required we can have a member of staff on site to ensure all is well. Generally everything will have been up and tested well before the event itself, but our representative can be on site just to keep an eye on things, to adjust the heating slightly, operate dimmer switches and the PA system, turn on outside lighting as darkness falls and/or fold up unwanted tables and chairs.  The requirement for this sort of  involvment depends on the event. Top

Dismantling

Dismantling is a much faster process than assembly, therefore your marquee should be removed in less than half the time  it took to assemble.

Again we will have agreed beforehand the arrangements for when we dismantle, and is normally from the day after to two or three days after the event. Please refer to the terms and conditions regarding having the marquee ready for uplift.

We normally are the last to leave the site, therefore we endeavour to leave it how we found it. However, for statutory reasons the responsibility of the removal of bags/boxes rubbish accumulated due to the event, is that of the hirer. Top